Tenant Lifecycle: Application Through Move-Out

End-to-end process covering tenant application, screening, move-in, tenancy management, lease renewal, and move-out at Jevons-managed properties.

Application and Screening

1. 1

   Prospective Tenant

   Submit rental application via AppFolio

   Outcome: Application received and queued for screening

   automated
2. 2

   Jevons Property Management

   Run credit check, background check, eviction history, income verification, rental history

   Outcome: Screening report generated

   automated
3. 3

   Jevons Property Management (Operations Manager)

   Review screening results and approve or deny application based on published criteria

   Outcome: Approval or denial decision issued; applicant notified

   hybrid

Move-In

1. 1

   Jevons Property Management

   Send a written offer listing the move-in costs, with the lease for AppFolio e-signature in the same run (in Seattle, once the printed Renter's Handbook is mailed) and a deadline of at least 48 hours to sign the lease and the move-in condition checklist; for a pre-1978 building, the EPA lead pamphlet, the lead disclosure and any lead records go with the offer (40 CFR 745.107)

   Outcome: Offer and lease sent together; nothing is due before the applicant signs. Signing the lease and the checklist accepts the offer; the security deposit and move-in costs are due after that; keys once the move-in amount due is paid; deposits are held in a trust account

   manual
2. 2

   Jevons Property Management

   With the lease, before it is signed, provide the required disclosures (fire-safety notice; Seattle Renter's Handbook and voter-registration information; flood and insurance disclosures for leases entered into after 2026; for pre-1978 buildings, the lead disclosure form to sign with the lease) and the written move-in condition checklist with photos, signed and dated by Jevons; tenant signs the lease and the checklist via AppFolio e-signature by the signing deadline Jevons gives

   Outcome: Tenant-signed lease and a condition checklist signed and dated by the tenant and Jevons on file (RCW 59.18.260); the move-in charges are posted and the tenant portal is activated

   hybrid
3. 3

   Prospective Tenant

   Pay the move-in amount due, or ask in writing to pay deposits, nonrefundable fees or last month's rent in installments (RCW 59.18.610); a holding deposit is normally not asked, and one asked for a household comes only after the signatures, no more than 25% of the first month's rent, with a receipt and written terms, credited to the security deposit (RCW 59.18.253)

   Outcome: Move-in amount due paid; Jevons countersigns the lease

   hybrid
4. 4

   Jevons Property Management

   Deliver lockbox code or keys once the tenant's share of the move-in amount due is paid (the tenant portal is activated once the lease and the checklist are signed)

   Outcome: Tenant has unit access

   hybrid

Active Tenancy

1. 1

   Tenant

   Pay rent via AppFolio tenant portal (due 1st, late after 5th)

   Outcome: Rent posted to ledger; funds disbursed to owner

   automated
2. 2

   Jevons Property Management

   Monitor delinquencies; issue late notices per WA landlord-tenant law timeline

   Outcome: Delinquency managed per Jevons collections workflow

   automated
3. 3

   Tenant

   Submit maintenance requests via AppFolio portal or emergency line

   Outcome: Work order created and dispatched (see Maintenance Request workflow)

   automated

Move-Out

1. 1

   Tenant

   Provide notice of intent to vacate per lease terms

   Outcome: Move-out date confirmed; unit listed for re-leasing

   hybrid
2. 2

   Jevons Property Management

   Conduct move-out inspection; compare to move-in report

   Outcome: Damage assessment documented with photos

   manual
3. 3

   Jevons Property Management

   Process deposit disposition within 30 days per WA RCW 59.18.280

   Outcome: Security deposit returned or itemized deduction statement issued within statutory deadline

   hybrid
4. 4

   Jevons Property Management

   Coordinate unit turn: cleaning, repairs, re-listing

   Outcome: Unit returned to rentable condition

   automated