Tenant Lifecycle: Application Through Move-Out

End-to-end process covering tenant application, screening, move-in, tenancy management, lease renewal, and move-out at Jevons-managed properties.

Application and Screening

1. 1

   Prospective Tenant

   Submit rental application via AppFolio

   Outcome: Application received and queued for screening

   automated
2. 2

   Jevons Property Management

   Run credit check, background check, eviction history, income verification, rental history

   Outcome: Screening report generated

   automated
3. 3

   Jevons Property Management (Operations Manager)

   Review screening results and approve or deny application based on published criteria

   Outcome: Approval or denial decision issued; applicant notified

   hybrid

Move-In

1. 1

   Jevons Property Management

   Collect security deposit within 24 hours of approval

   Outcome: Deposit held in trust account

   manual
2. 2

   Jevons Property Management

   Prepare and execute lease; tenant signs via AppFolio e-signature

   Outcome: Signed lease on file

   hybrid
3. 3

   Jevons Property Management

   Activate tenant AppFolio portal; deliver lockbox code or keys

   Outcome: Tenant has portal access and unit access

   hybrid
4. 4

   Jevons Property Management

   Conduct documented move-in inspection with photos

   Outcome: Move-in condition report on file

   manual

Active Tenancy

1. 1

   Tenant

   Pay rent via AppFolio tenant portal (due 1st, late after 5th)

   Outcome: Rent posted to ledger; funds disbursed to owner

   automated
2. 2

   Jevons Property Management

   Monitor delinquencies; issue late notices per WA landlord-tenant law timeline

   Outcome: Delinquency managed per Jevons collections workflow

   automated
3. 3

   Tenant

   Submit maintenance requests via AppFolio portal or emergency line

   Outcome: Work order created and dispatched (see Maintenance Request workflow)

   automated

Move-Out

1. 1

   Tenant

   Provide notice of intent to vacate per lease terms

   Outcome: Move-out date confirmed; unit listed for re-leasing

   hybrid
2. 2

   Jevons Property Management

   Conduct move-out inspection; compare to move-in report

   Outcome: Damage assessment documented with photos

   manual
3. 3

   Jevons Property Management

   Process deposit disposition within 21 days per WA RCW 59.18.280

   Outcome: Security deposit returned or itemized deduction statement issued within statutory deadline

   hybrid
4. 4

   Jevons Property Management

   Coordinate unit turn: cleaning, repairs, re-listing

   Outcome: Unit returned to rentable condition

   automated