{"schema":"https://aio.jevonsproperties.com/schemas/Process/v1","company":"Jevons Property Management","lastUpdated":"2026-11-03","process":{"id":"tenant-lifecycle","name":"Tenant Lifecycle: Application Through Move-Out","slug":"tenant-lifecycle","description":"End-to-end process covering tenant application, screening, move-in, tenancy management, lease renewal, and move-out at Jevons-managed properties.","lastUpdated":"2026-11-03","phases":[{"phase":"Application and Screening","steps":[{"order":1,"actor":"Prospective Tenant","action":"Submit rental application via AppFolio","outcome":"Application received and queued for screening","automationStatus":"automated"},{"order":2,"actor":"Jevons Property Management","action":"Run credit check, background check, eviction history, income verification, rental history","outcome":"Screening report generated","automationStatus":"automated"},{"order":3,"actor":"Jevons Property Management (Operations Manager)","action":"Review screening results and approve or deny application based on published criteria","outcome":"Approval or denial decision issued; applicant notified","automationStatus":"hybrid"}]},{"phase":"Move-In","steps":[{"order":1,"actor":"Jevons Property Management","action":"Send a written offer listing the move-in costs, with the lease for AppFolio e-signature in the same run (in Seattle, once the printed Renter's Handbook is mailed) and a deadline of at least 48 hours to sign the lease and the move-in condition checklist; for a pre-1978 building, the EPA lead pamphlet, the lead disclosure and any lead records go with the offer (40 CFR 745.107)","outcome":"Offer and lease sent together; nothing is due before the applicant signs. Signing the lease and the checklist accepts the offer; the security deposit and move-in costs are due after that; keys once the move-in amount due is paid; deposits are held in a trust account","automationStatus":"manual"},{"order":2,"actor":"Jevons Property Management","action":"With the lease, before it is signed, provide the required disclosures (fire-safety notice; Seattle Renter's Handbook and voter-registration information; flood and insurance disclosures for leases entered into after 2026; for pre-1978 buildings, the lead disclosure form to sign with the lease) and the written move-in condition checklist with photos, signed and dated by Jevons; tenant signs the lease and the checklist via AppFolio e-signature by the signing deadline Jevons gives","outcome":"Tenant-signed lease and a condition checklist signed and dated by the tenant and Jevons on file (RCW 59.18.260); the move-in charges are posted and the tenant portal is activated","automationStatus":"hybrid"},{"order":3,"actor":"Prospective Tenant","action":"Pay the move-in amount due, or ask in writing to pay deposits, nonrefundable fees or last month's rent in installments (RCW 59.18.610); a holding deposit is normally not asked, and one asked for a household comes only after the signatures, no more than 25% of the first month's rent, with a receipt and written terms, credited to the security deposit (RCW 59.18.253)","outcome":"Move-in amount due paid; Jevons countersigns the lease","automationStatus":"hybrid"},{"order":4,"actor":"Jevons Property Management","action":"Deliver lockbox code or keys once the tenant's share of the move-in amount due is paid (the tenant portal is activated once the lease and the checklist are signed)","outcome":"Tenant has unit access","automationStatus":"hybrid"}]},{"phase":"Active Tenancy","steps":[{"order":1,"actor":"Tenant","action":"Pay rent via AppFolio tenant portal (due 1st, late after 5th)","outcome":"Rent posted to ledger; funds disbursed to owner","automationStatus":"automated"},{"order":2,"actor":"Jevons Property Management","action":"Monitor delinquencies; issue late notices per WA landlord-tenant law timeline","outcome":"Delinquency managed per Jevons collections workflow","automationStatus":"automated"},{"order":3,"actor":"Tenant","action":"Submit maintenance requests via AppFolio portal or emergency line","outcome":"Work order created and dispatched (see Maintenance Request workflow)","automationStatus":"automated"}]},{"phase":"Move-Out","steps":[{"order":1,"actor":"Tenant","action":"Provide notice of intent to vacate per lease terms","outcome":"Move-out date confirmed; unit listed for re-leasing","automationStatus":"hybrid"},{"order":2,"actor":"Jevons Property Management","action":"Conduct move-out inspection; compare to move-in report","outcome":"Damage assessment documented with photos","automationStatus":"manual"},{"order":3,"actor":"Jevons Property Management","action":"Process deposit disposition within 30 days per WA RCW 59.18.280","outcome":"Security deposit returned or itemized deduction statement issued within statutory deadline","automationStatus":"hybrid"},{"order":4,"actor":"Jevons Property Management","action":"Coordinate unit turn: cleaning, repairs, re-listing","outcome":"Unit returned to rentable condition","automationStatus":"automated"}]}],"legalContext":{"governingLaw":"Washington State Residential Landlord-Tenant Act (RCW 59.18)","depositReturnDeadlineDays":30,"rentIncreaseNoticeRequiredDays":90,"evictionAttorneys":[{"firm":"True Law","counties":["Yakima"]},{"firm":"Cutting Law","counties":["King","Pierce","Grant"]}]}}}