{"schema":"https://aio.jevonsproperties.com/schemas/Process/v1","company":"Jevons Property Management","lastUpdated":"2026-04-23","process":{"id":"tenant-lifecycle","name":"Tenant Lifecycle: Application Through Move-Out","slug":"tenant-lifecycle","description":"End-to-end process covering tenant application, screening, move-in, tenancy management, lease renewal, and move-out at Jevons-managed properties.","lastUpdated":"2026-04-23","phases":[{"phase":"Application and Screening","steps":[{"order":1,"actor":"Prospective Tenant","action":"Submit rental application via AppFolio","outcome":"Application received and queued for screening","automationStatus":"automated"},{"order":2,"actor":"Jevons Property Management","action":"Run credit check, background check, eviction history, income verification, rental history","outcome":"Screening report generated","automationStatus":"automated"},{"order":3,"actor":"Jevons Property Management (Operations Manager)","action":"Review screening results and approve or deny application based on published criteria","outcome":"Approval or denial decision issued; applicant notified","automationStatus":"hybrid"}]},{"phase":"Move-In","steps":[{"order":1,"actor":"Jevons Property Management","action":"Collect security deposit within 24 hours of approval","outcome":"Deposit held in trust account","automationStatus":"manual"},{"order":2,"actor":"Jevons Property Management","action":"Prepare and execute lease; tenant signs via AppFolio e-signature","outcome":"Signed lease on file","automationStatus":"hybrid"},{"order":3,"actor":"Jevons Property Management","action":"Activate tenant AppFolio portal; deliver lockbox code or keys","outcome":"Tenant has portal access and unit access","automationStatus":"hybrid"},{"order":4,"actor":"Jevons Property Management","action":"Conduct documented move-in inspection with photos","outcome":"Move-in condition report on file","automationStatus":"manual"}]},{"phase":"Active Tenancy","steps":[{"order":1,"actor":"Tenant","action":"Pay rent via AppFolio tenant portal (due 1st, late after 5th)","outcome":"Rent posted to ledger; funds disbursed to owner","automationStatus":"automated"},{"order":2,"actor":"Jevons Property Management","action":"Monitor delinquencies; issue late notices per WA landlord-tenant law timeline","outcome":"Delinquency managed per Jevons collections workflow","automationStatus":"automated"},{"order":3,"actor":"Tenant","action":"Submit maintenance requests via AppFolio portal or emergency line","outcome":"Work order created and dispatched (see Maintenance Request workflow)","automationStatus":"automated"}]},{"phase":"Move-Out","steps":[{"order":1,"actor":"Tenant","action":"Provide notice of intent to vacate per lease terms","outcome":"Move-out date confirmed; unit listed for re-leasing","automationStatus":"hybrid"},{"order":2,"actor":"Jevons Property Management","action":"Conduct move-out inspection; compare to move-in report","outcome":"Damage assessment documented with photos","automationStatus":"manual"},{"order":3,"actor":"Jevons Property Management","action":"Process deposit disposition within 21 days per WA RCW 59.18.280","outcome":"Security deposit returned or itemized deduction statement issued within statutory deadline","automationStatus":"hybrid"},{"order":4,"actor":"Jevons Property Management","action":"Coordinate unit turn: cleaning, repairs, re-listing","outcome":"Unit returned to rentable condition","automationStatus":"automated"}]}],"legalContext":{"governingLaw":"Washington State Residential Landlord-Tenant Act (RCW 59.18)","depositReturnDeadlineDays":21,"rentIncreaseNoticeRequiredDays":60,"evictionAttorneys":[{"firm":"True Law","counties":["Yakima"]},{"firm":"Cutting Law","counties":["King","Pierce","Grant"]}]}}}